Shipping policy

Shipping Policy (Australia)

Last updated: 1 Feb 2026

Thanks for shopping with us! Below is everything you need to know about shipping, delivery times, tracking, and what happens if something goes wrong.

1) Where we ship

We currently ship Australia-wide.
International shipping is not available at this time.

2) Processing times

All orders are packed and dispatched within [1-2] business days (excluding weekends and public holidays).

During busy periods (sales, holidays, product launches), dispatch may take a little longer. If there's a delay, we'll let you know.

3) Shipping rates

Shipping costs are calculated at checkout based on your location and the items in your cart.

We offer:

  • Standard Shipping: $10 AUD (or calculated at checkout)

  • Express Shipping: $15 AUD (or calculated at checkout)

4) Delivery timeframes (Australia)

Delivery times are estimates and start from the day your order is dispatched.

  • Standard Shipping: approx. [2-7] business days

  • Express Shipping: approx. [1-3] business days

Remote/regional areas may take longer than metro areas.

5) Tracking

Where available, tracking details will be sent to you by email once your order has shipped. You can also view tracking via your Shopify account (if you created one at checkout).

6) Authority to Leave (ATL)

If your carrier offers Authority to Leave, they may leave your parcel in a safe location when no one is available.

  • If you select ATL (or it applies by default): you accept responsibility for the parcel once it has been marked as delivered.

  • If you prefer signature on delivery, select it at checkout (if available) or contact us immediately after ordering.

7) Incorrect address / returned parcels

Please double-check your delivery address before placing your order.

If an order is returned to us due to an incorrect or incomplete address:

  • We can re-send it once the correct address is confirmed, and a re-shipping fee may apply, or

  • We can issue a refund minus original shipping costs (where applicable).

8) Delays

Sometimes delays happen due to events outside our control (carrier delays, weather, peak periods, disruptions).

If your parcel is delayed:

  • Please check tracking first, then contact us if it hasn't moved for [5] business days (standard) or [3] business days (express).

9) Lost parcels

If your order is confirmed as lost in transit, we'll work with the carrier to investigate.

If the carrier confirms the parcel is lost, we will offer (at our discretion):

  • a replacement (if stock is available), or

  • a refund.

10) Damaged items in transit

If your order arrives damaged, please email us within 48 hours of delivery with:

  • your order number, and

  • clear photos of the item and packaging.

We'll assess the claim and organise a replacement, store credit, or refund where appropriate.

11) Pre-orders / split shipments (optional)

If your order includes pre-order items, your entire order may ship together once all items are available unless otherwise stated.

If we split-ship an order, you may receive multiple tracking emails.

12) Contact us

If you have any questions about shipping, contact us:

Email: hello@oilstor.com
Business hours: e.g., Mon-Fri, 9am-5pm AEST